How to Improve Email Deliverability and Avoid Spam Filter for Premium Brands

For premium brands, email deliverability isn’t just a technical concern, it’s a reputational one.

Here’s our guide on how to safeguard your emails from ending up in spam folders and protect your brand’s reputation.

What is email deliverability?

Firstly, it’s important to understand what email deliverability is and why it’s important to your email marketing success. Good deliverability is ensuring that the email ends up in your recipient's main inbox, not their spam folder. 

Deliverability is different to delivery, which is just the email landing in the recipient's email server. This is calculated from a number of metrics including open rate, click rate, unsubscribe rate and more. By understanding what’s involved in deliverability, it’s your best bet on improving it for your account.

Step 1: Warm Up Your Domain and IP 

If you're launching a new email program or switching platforms, gradually ramp up your sending volume slowly. This helps inbox providers like Gmail and Outlook learn to trust your domain and keep you hitting inboxes, not spam folders. Start with your most engaged audience and slowly build up volume over several weeks.

By starting slow, you set the tone for a high-quality sender reputation which will pay off in the long term. 

Step 2: Authenticate Your Emails Properly

SPF, DKIM, and DMARC aren’t just acronyms - they’re your first line of defense against spam filters. These protocols prove to inbox providers that you’re a legitimate sender and help protect your brand from spoofing.

Working with a developer, you’ll need access to your DNS to add in a TXT record for your domain. Klaviyo or other email providers have guides online on how to do this and make your site as trustworthy as possible to email providers. 

Step 3: Maintain a Clean and Engaged List

Premium brands should treat their email list like a VIP guest list - no one gets in without interest and consent. Regularly remove inactive contacts and avoid purchasing or scraping lists (this can also impact deliverability).

Instead, creating engagement-based segments and excluding unengaged recipients from regular sends is best practice. Consider creating a re-engagement or winback flow before removing recipients entirely to ensure they aren’t interested. 

Step 4: Pay Attention to Content and Design

Spam filters scan for more than just subject lines. They assess tone, formatting, and links. Avoid all caps, excessive exclamation points, and spammy phrases like “Buy now!” or “Risk-free.” Any words or phrases that convey a sense of urgency will often be detected by spam filters. 

Also, ensure your email has a balanced text-to-image ratio and the images include alt-text where possible. For design, using web-safe fonts and compressing images will also help avoid ending up in a spam folder. 

Step 5: Use a Recognisable ‘From’ Name and Reply Address

Subscribers should instantly recognise who the email is from in their inbox. Use your brand name or a trusted brand representative’s name, and make sure the reply-to address is monitored. Avoid using no-reply emails, as encouraging replies can help increase deliverability and build customer loyalty and trust.

Step 6: Send Consistently, Not Constantly

It’s better to send once a week to an engaged list than daily to everyone. Erratic or aggressive sending patterns often trigger spam filters and impact your deliverability score. Beyond that, they also just annoy your recipients who don’t feel they are receiving high quality content. This is especially important for luxury and premium where it is essential to maintain quality communications that align with the brand. 

To ensure that your sends are performing as well as they can, it’s best to A/B test your email cadence with different audience segments to let performance guide your strategy. You can also monitor and trial different send times and frequencies to see what works best.

Step 7: Monitor Your Deliverability Metrics

In Klaviyo, you can check your deliverability score in the Analytics section of the platform. This score is based on a number of metrics, including open rate, click rate, bounce rate, unsubscribe rate, and spam complaint rate. It can give you an indication on how to improve your deliverability by improving the mentioned metrics. 

Across all platforms, it’s important to monitor those metrics to ensure that deliverability is performing as well as it can. A sudden drop in open rates, a high bounce rate, or a spike in unsubscribes could mean it’s time to investigate.

Step 8: Include Clear Unsubscribe Options

Including a clear unsubscribe link is essential for every email. Not only is it legally required in most countries, it helps to reduce spam complaints for when people don’t want to receive your emails anymore. 

You can add this link by navigating to personalisation when building an email, and then search for ‘Unsubscribe’. When you select this it will insert the correct link in your email. The best placement for this is in the footer. 

‍

Conclusioin

Deliverability is an ongoing practice, not a one-time fix. For premium brands, email is a powerful owned channel - but only if it reaches inboxes.

Treat your email program with the same care you give your in-store experience or packaging design. Because when your messages are consistently welcomed, your brand’s value and voice will shine.